Privacy Policy
How CleanTech Service Ltd protects and handles your personal data
Introduction
At CleanTech Service Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleantech-service.world and use our services.
We believe in transparency and want you to understand exactly how your data is handled. This policy applies to all users of our website and services, regardless of location. By using our website, you consent to the data practices described in this policy.
Your privacy matters to us. This policy is designed to be clear, comprehensive, and compliant with applicable data protection laws including GDPR, CCPA, and other relevant regulations.
Information We Collect
Personal Information
- Name and contact details (email, phone, address)
- Company information and job title
- Payment and billing information
- Communication preferences
Technical Information
- Device and operating system details
- Website usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery and Improvement
We use your information to provide, maintain, and improve our clean technology services, including:
- Processing service requests and orders
- Providing customer support
- Managing your account and preferences
- Personalizing your experience
- Analyzing usage patterns and trends
- Developing new features and services
Communication and Marketing
With your consent, we may use your information to:
- Send you service-related notifications and updates
- Provide marketing communications about new services
- Invite you to participate in surveys and feedback
- Share industry insights and sustainability tips
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except as described in this policy. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website and providing services:
- Cloud hosting and data storage providers
- Payment processing companies
- Analytics and marketing platforms
- Customer support tools
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations
- Protect our rights and property
- Ensure user safety and security
Data Security
Encryption
All data transmitted and stored using industry-standard encryption protocols
Access Controls
Strict access controls and authentication measures for all systems
Monitoring
24/7 security monitoring and regular security audits
Our Security Commitment
While we implement robust security measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We continuously monitor and update our security practices to maintain the highest level of protection for your personal information.
Your Rights and Choices
Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request copies of your personal data
Rectification
Request correction of inaccurate information
Erasure
Request deletion of your personal data
Portability
Request transfer of your data to another service
Restriction
Limit how we process your information
Objection
Object to certain types of data processing
Managing Your Preferences
Communication Preferences
Cookie Preferences
You can control cookies through your browser settings or our cookie preference center.
View Cookie PolicyCookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us provide better service.
Essential Cookies
Required for basic website functionality, security, and user authentication.
Analytics Cookies
Help us understand how visitors interact with our website to improve performance.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored on your device
- Block cookies from specific websites
- Block all cookies (may affect website functionality)
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Account Information
Retained while your account is active and for a reasonable period after closure
Communication Records
Kept for customer service and quality assurance purposes
Marketing Data
Maintained until you opt out or withdraw consent
Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Important Notice
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided personal information should contact us immediately.
International Data Transfers
CleanTech Service Ltd operates globally, and your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence.
Transfer Safeguards
When we transfer your data internationally, we implement appropriate safeguards to ensure adequate protection:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Binding Corporate Rules (BCRs)
- Certification schemes and codes of conduct
Data Processing Locations
Your data may be processed in the following regions:
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Email Notification
Sending updates to your registered email address
Website Notice
Posting a prominent notice on our website
Effective Date
Clearly indicating when changes take effect
Version History
Maintaining a record of previous policy versions
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights regarding your personal information, please don't hesitate to contact us. We're here to help and ensure your privacy concerns are addressed promptly.
Our Address
CleanTech Service Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Business Hours
Monday - Friday: 09:00 - 18:00
Saturday - Sunday: Closed
Data Protection Officer
For specific data protection inquiries or to report privacy concerns, you can also contact our Data Protection Officer directly.
Contact our DPOSupervisory Authority
If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.
UK Information Commissioner's Office